We are upgrading our systems.

Help for all of your questions

• My lifemiles Profile 

  Your lifemiles profile allows you to accrue and redeem miles. We show you how to manage it and make the most of our benefits. <br> </p>With the information you provide in your profile, we can keep you informed about promotions, new products, partnerships and more. It will also help you stay on top of your account activity. Your profile is the key we will use to ensure that we accrue the correct miles in your account, and you can guarantee that the miles are safe.  </p> <p>You can manage your profile in the section under your name by accessing the <a href="https://www.lifemiles.com">lifemiles website. </a></p> <p>The security of your account is managed through your profile, using your password, your PIN and your email. </p>

• Miles Accrual

  Discover how to accrue miles by flying with air and commercial partners, car rentals, hotel stays, and more. <br> <p><strong>Miles accrual on flights:</strong> Earn lifemiles when you fly on avianca, Star Alliance member airlines, Iberia and Gol. Just make sure the fares you purchase are eligible for accrual. When purchasing tickets or during the check-in process at the airport, always provide your lifemiles number so that the miles are automatically credited to your account. </p> <p><strong>Miles accrual in other activities:</strong> Remember that you can also earn lifemiles by renting cars, staying at partner hotels, making purchases at our commercial partners and making payments with our lifemiles credit cards. Take advantage of these opportunities to increase your miles and enjoy more benefits. </p>

• Miles Redemption

  Maximize your miles and redeem them with our wide range of airline and commercial partners.<br> <p>You can redeem your lifemiles that you have earned in a wide range of air and commercial partners, redeeming them for products or services of the Airlines or any of the businesses affiliated with the Program.</p> <p>We invite you to explore our <a href="https://www.lifemiles.com/fly/find">air</a> and <a href="https://www.lifemiles.com/shop/shopping-partners">commercial partners</a> and discover all the options available. There you will find detailed information about each of them, as well as the applicable terms and conditions.</p>

• Elite Program

  Our Elite program rewards the loyalty of avianca's most frequent flyers with a variety of exclusive benefits. <br> <p>With it, you can achieve one of our four statuses: Red Plus, Silver, Gold and Diamond members: These statuses provide you with a variety of benefits designed to make your travels even more enjoyable. </p> <p>Qualifying for one of the Elite statuses is easy, you only need to meet two requirements between January 1st and December 31st of a calendar year: </p> <ul> <li>Achieve the qualifying miles goal. </li> <li>Ensure that a minimum of those qualifying miles is earned on avianca flights or additional services. </li> </ul> <p>Similarly, you can always <a href="https://www.lifemiles.com/account/elite/progress">check your progress</a> toward Elite status. We will keep you informed about your progress and provide you with updated details so that you continue to enjoy the exclusive benefits that lifemiles offers you. </p>

• Claims

  At lifemiles we value your feedback and care about providing you with the best experience in every interaction with us. If you have had any issues or would like to share your experience, we invite you to contact our team.

• Contact Numbers

  We invite you to contact us through the Contact Center that we share with avianca and select option number 3 from the menu.