Your LifeMiles profile allows you to accrue and redeem miles. We show you how to manage it and make the most of our benefits. <br>
</p>With the information you provide in your profile, we can keep you informed about promotions, new products, partnerships and more. It will also help you stay on top of your account activity. Your profile is the key we will use to ensure that we accrue the correct miles in your account, and you can guarantee that the miles are safe. </p>
<p>You can manage your profile in the section under your name by accessing the <a href="https://www.lifemiles.com">LifeMiles website. </a></p>
<p>The security of your account is managed through your profile, using your password, your PIN and your email. </p>
Trouble logging into my LifeMiles account
To protect your account, we have implemented an automatic lock system after multiple failed login or password recovery attempts. We want to make sure we give you the right guidance, so it’s important that you tell us which of the two cases you fall into.
Retrieve my LifeMiles password
Forgot your password or can’t access your account? If you have made 5 or more failed login attempts, you can use this process.
Retrieve your LifeMiles number
If you don’t remember your LifeMiles number, you can retrieve it yourself. To do this, we will request some basic information from your profile, thus making sure that you are the account holder.
Is your LifeMiles account details out of date? If you would like to make changes to your profile, we offer you an easy way to serve yourself through our website.
Do you have two LifeMiles accounts and want to merge them? You can request the merger of both by completing our form.
Have you tried to access your LifeMiles account more than 5 times, or have you had difficulties resetting it? To protect your account and ensure your security, the lockout feature has been activated.
To unlock it, fill out our form and our Support team will review your request.
Please note that you must attach a color image and both sides of your ID.
How to create the LifeMiles PIN
Creating your LifeMiles PIN is crucial to guarantee the security of your account and make redemptions through our Call Center and with our commercial partners.
You can delete your LifeMiles account through our mobile app in the following options My Account > Help center > Delete LifeMiles account